We would like to invite you to the 29th EA Café on Wednesday, April 27. In this 2 hours workshop you will learn how to innovate the customer experience through Service Design.
- 17:30 – Doors
- 18:00 – We start of with a general introduction about Design Thinking and Service Design to touch on the fundamental principles
- Next, we make it real, when we dive into a Crossroad case to illustrate the entire service design process
- 19:00 – Because service design is about doing and not talking we challenge you to make a simple Customer Journey and Service Blueprint
- We conclude with a small discussion about the added value of the enterprise architect in making a redesigned service a reality
- 20:00 – Networking Event
Wednesday, 27 April, 17:30
Make sure to reserve your seat now!