[New Date] Event: Enterprise Architecture meets Service Design @ EA Café, April 27

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We would like to invite you to the 29th EA Café on Wednesday, April 27. In this 2 hours workshop you will learn how to innovate the customer experience through Service Design.

What?

  • 17:30 – Doors
  • 18:00 – We start of with a general introduction about Design Thinking and Service Design to touch on the fundamental principles
  • Next, we make it real, when we dive into a Crossroad case to illustrate the entire service design process
  • 19:00 – Because service design is about doing and not talking we challenge you to make a simple Customer Journey and Service Blueprint
  • We conclude with a small discussion about the added value of the enterprise architect in making a redesigned service a reality
  • 20:00 – Networking Event

When?

Wednesday, 27 April, 17:30

Where?

Oracle Belgium
Medialaan 50/A,
1800 Vilvoorde

How Much?

Free!

 

Make sure to reserve your seat now!