Digital

Design your digital touchpoints to create an excellent experience. Make use of technology to support service delivery. Increase performance by automating and integrating your systems, processes and tools.

Service

Understand customers’ expectations and needs. Gain insights in your organisation’s response. Stay ahead, create your service strategy based on user centric data and observations.

Human

Translate your service strategy into a customer centric culture and employee behavior. Organize your teams, competences and projects around the service you want to deliver.

 

 

 

 
Worldline
Toerisme Vlaanderen
DEME
De Lijn
Mazda
RiskMatrix
Fujitsu
Baloise Insurance
Emmaüs
MaxiToys
ING
Luminus
Nationale Nederlanden
BNP PARIBAS FORTIS
Mediterranean Shipping Company
VDAB Werkwinkel