Digital

Design your digital touchpoints to create an excellent experience. Use process, data and text analytics to optimize service delivery. Increase performance by integrating systems, data and  processes.

Service

Understand customers’ expectations and needs. Gain insight in your readiness to serve. Stay ahead, create your service strategy based on user centric data and observations.

Human

Translate your service strategy into a customer centric culture and employee behavior. Organize your teams, competences and projects around the service you want to deliver.

 

 

 

 
Christelijke Mutualiteiten
RiskMatrix
De Lijn
Argenta
vvsg
MaxiToys
Ewals Cargo Care
Emmaüs
Baloise Insurance
Infrax
DEME
Carglass
ING
BNP PARIBAS FORTIS
Pinguin
KBC
 

 

 

 
VDAB Werkwinkel
Luminus
Pinguin
KBC