Digital

Design your digital touchpoints to create an excellent experience. Use process, data and text analytics to optimize service delivery. Increase performance by integrating systems, data and  processes.

Service

Understand customers’ expectations and needs. Gain insight in your readiness to serve. Stay ahead, create your service strategy based on user centric data and observations.

Human

Translate your service strategy into a customer centric culture and employee behavior. Organize your teams, competences and projects around the service you want to deliver.

 

 

 

 
Argenta
Shanks
RiskMatrix
BNP PARIBAS FORTIS
Emmaüs
Christelijke Mutualiteiten
Nationale Nederlanden
Fujitsu
Luminus
Carglass
ING
Mediterranean Shipping Company
vvsg
De Lijn
Ewals Cargo Care
Stad Antwerpen
 

 

 

 
RiskMatrix
Mediterranean Shipping Company
DEME
Luminus