Digital

Design your digital touchpoints to create an excellent experience. Use process, data and text analytics to optimize service delivery. Increase performance by integrating systems, data and  processes.

Service

Understand customers’ expectations and needs. Gain insight in your readiness to serve. Stay ahead, create your service strategy based on user centric data and observations.

Human

Translate your service strategy into a customer centric culture and employee behavior. Organize your teams, competences and projects around the service you want to deliver.

 

 

 

 
RiskMatrix
BNP PARIBAS FORTIS
MaxiToys
Mediterranean Shipping Company
ING
Shanks
Infrax
vvsg
Argenta
VDAB Werkwinkel
Toerisme Vlaanderen
Worldline
Pinguin
Luminus
Nationale Nederlanden
Carglass
 

 

 

 
Toerisme Vlaanderen
Mediterranean Shipping Company
Worldline
Ewals Cargo Care